Managed Services That Keep Your Data Platform Running, Always

Managed services

Why Managed Services?

In today's fast-paced business environment, downtime can erode trust.

Our managed services ensure your data environment is reliable, secure, and aligned with your evolving needs.

Benefits of Managed Services

Reduced Downtime

24/7 monitoring of your data estate

24/7 Support

Round-the-clock expert coverage

Cost Efficient

Reduce operational expenses

Fast Resolution

Proactive issue prevention

Scalable

Grow with your business needs

What DecodeData Brings to the Table

🚀 Dedicated Data Team

We assign a core team to your account—engineers, analysts, and platform specialists who know your environment inside out. No tickets bouncing around. No repeating yourself.

🌐 Broad Platform Coverage

Whether it’s Azure Synapse, Power BI, Data Factory, Databricks, or your custom data lake—our team handles your end-to-end data stack. One partner. Complete platform oversight.

đŸ‘©â€đŸ’» Experienced Support Engineers

Our team comes with decades of combined experience working with small businesses to enterprise clients. We don't just monitor logs—we interpret them and act fast.

🔍 Proactive Monitoring & Alerts

We use smart diagnostics, custom alerts, and health dashboards to detect anomalies before they turn into outages. Our motto: fix before it’s felt.

đŸ› ïž Continuous Optimisation

We don’t just keep the lights on—we keep them efficient. DecodeData continuously tunes performance, optimises costs, and recommends improvements.

đŸ§Ÿ Transparent Reporting & Governance

Monthly service reviews, performance metrics, and actionable insights—so you're always in the loop.

Success Stories

Managed Services FAQs

Our Managed Services cover end-to-end support for your data platform—including proactive monitoring, issue resolution, performance optimisation, security reviews, and access to a dedicated support team. We manage your entire data stack, from ingestion to reporting.

Unlike generic IT vendors, we specialise in data platforms. Our team understands both the technical landscape and business context, which allows us to not just fix issues—but continuously improve your data operations. We're proactive, not reactive.

DecodeData supports the Microsoft Azure data ecosystem, including Azure Data Factory, Azure Synapse, Power BI, Databricks, and more. We also manage custom data lakes, SQL servers, and third-party data integrations.

Yes! We offer flexible support tiers tailored to your business needs and hours of operation. Whether you need full-service support or just after-hours monitoring, we'll design a model that fits.

Thanks to our accelerators and meta-driven frameworks, we can onboard most clients within 1–3 weeks, depending on platform complexity. Our goal is to get your support experience live—fast and smoothly.

We provide business hours and offer optional on-call support for critical platforms. If your data platform runs around the clock, we ensure someone is watching it, too.

Absolutely. We offer monthly service reviews with uptime metrics, incident logs, recommendations, and performance stats—so you're never in the dark.

Yes. Our mission is to make data analytics accessible to all businesses, not just enterprises. We work with startups, SMBs, and growing companies who want enterprise-grade support without building a large internal team.

Contact Us

Contact Information

info@decodedata.com.au
(02) 4072 5755
Level 1, 60 Martin Place
Sydney NSW 2000

Start a Conversation